Shipping & Return Policy

Shipping

For US orders inside the 48 contiguous states:

UPS Ground - $10

UPS Second Day Air - $15

UPS Next Day Air - $30 (Next Day Air shipping placed after 12 pm EST will be shipped the following business day)

Complimentary UPS Second Day Air Shipping on orders of $250+.*

*U.S. contiguous states only (48 states plus District of Columbia).

*IMPORTANT NOTICE:

1. Order Processing Time: Orders received before 12:00 PM Eastern Time (ET) on business days will be processed and shipped on the same day. Orders received after 12:00 PM ET will be shipped on the next business day.

2. Two-Day Shipping: Our Two-Day shipping option guarantees delivery within two business days from the date of shipment. Please note that weekends and holidays are not counted in the two-day timeframe.

3. Saturday Delivery (Optional): For customers who require Saturday delivery, we offer this service upon request, additional charges will apply. Please contact our customer support team to arrange Saturday delivery.

4. Due to high order volumes and weather disruptions, deliveries may experience delays. Please allow for additional shipping time to ensure your order is received by the desired date. We appreciate your understanding. Valid on U.S. orders only.

For orders outside of the US:

International DHL: price calculated at checkout upon provision of address

Or use our 3rd party retailers here.

Returns and Exchanges

We want you to be completely satisfied with your order. If you would like to return your product, we will accept your timely return of unopened, unused or defect merchandise within 30 days of receipt of merchandise. To initiate a return, please email us at contact@macreneactives.com.

How long does it take for me to expect result?

Results are expected by the 4th week. Brightening and help reducing the appearance of wrinkles and fine lines after twice daily use start at a minimum of 4 weeks with gradual further improvement over the course of 12 weeks and beyond as detected by computer analysis in clinical trials. MACRENE actives is safe for long-term use and the longer you use it, the more natural and better the results over time in all anti-aging categories.

I still would like to return my products

In this case we will gladly accept your timely return of unopened, unused or defective merchandise within 30 days of receipt of merchandise and issue a refund minus the initial cost of shipping. Please follow the below instructions:

  1. Please contact our customer service at contact@macreneactives.com. To ensure a smooth return process, we kindly request that all returns begin with an email.

  2. Once our team has authorized your return or exchange, they will send you a complimentary return label so you will not have to face shipping costs. 

  3. Once the unopened, unused or defect product has been received, we will issue the refund of your purchase. In case of an exchange, we will immediately ship your replacement

  4. Please allow up to 3-4 business days for refunds to appear on your credit card

Important to know

Returned merchandise should be in the original, unopened packaging and be in the same condition as when it was delivered to you. Merchandise returned more than 30 days after the delivery date will be shipped back to you at your expense.

Returns not due to defective merchandise will be subject to a $10.00 restocking fee. 

Order Cancelation

You may cancel any www.macreneactives.com order as long as the order status is "in process." If order status is "shipped," it cannot be cancelled.