Shipping and Return Policy
For US orders inside the 48 contiguous states:
UPS Ground - $10
UPS Second Day Air - $15
UPS Next Day Air - $30 (Next Day Air shipping placed after 12 pm EST will be shipped the following business day)
Complimentary UPS Second Day Air Shipping on orders of $250+.*
*IMPORTANT NOTICE: Due to high order volumes and weather disruptions, deliveries may experience delays. Please allow for additional shipping time to ensure your order is received by the desired date. We appreciate your understanding.
For orders outside of the US:
International DHL: price calculated at checkout upon provision of address
Or use our 3rd party retailers here.
Returns and Exchanges
We want you to be completely satisfied with your order, but regret that we do not offer a money back guarantee due to the high cost in manufacturing this product with the greatest number and variety of the world's most potent and highest quality actives.
How long does it take for me to expect result?
Result will be expected by the 4th week. Reductions in the appearance of wrinkles, redness and brown spots after twice daily use start at a minimum of 4 weeks with gradual further improvement over the course of 12 weeks and beyond as detected by computer analysis in clinical trials. MACRENE actives is safe for long-term use and the longer you use it, the more natural and better the results over time in all anti-aging categories.
I still would like to return my products
In this case we will gladly accept your timely return of unopened, unused or defective merchandise within 30 days of receipt of merchandise and issue a refund minus the initial cost of shipping. Please follow the below instructions:
Please contact our customer service at email@example.com
Once our team has authorized your return or exchange, they will send you a complimentary return label so you will not have to face shipping costs
Once the unopened, unused or defect product has been received, we will issue the refund of your purchase. In case of an exchange, we will immediately ship your replacement
Please allow up to 3-4 business days for refunds to appear on your credit card
Important to know
Returned merchandise should be in the original, unopened packaging and be in the same condition as when it was delivered to you. Merchandise returned more than 30 days after the delivery date will be shipped back to you at your expense.
You may cancel any www.macreneactives.com order as long as the order status is "in process." If order status is "shipped," it cannot be cancelled.