Shipping and Return Policy
For US orders inside the 48 contiguous states:
UPS Ground - $10
UPS Second Day Air - $15
UPS Next Day Air - $30 (Next Day Air shipping placed after 12 pm EST will be shipped the following business day)
Free UPS Second Day Air Shipping on orders of $200+
For orders outside of the US:
International DHL: price calculated at checkout upon provision of address
Or use our 3rd party retailers here.
Returns and Exchanges
We want you to be completely satisfied with your order, but regret that we do not offer a money back guarantee due to the high cost in manufacturing this product with the greatest number and variety of the world's most potent and highest quality actives. Reductions in the appearance of wrinkles, redness and brown spots after twice daily use start at a minimum of 4 weeks with gradual further improvement over the course of 12 weeks as detected by computer analysis in clinical trials. MACRENE actives is safe for long-term use and the longer you use it, the more natural and better the results over time in all anti-aging categories.
If for any reason you are not satisfied, we will gladly accept your timely return of unopened, unused or defective merchandise within 30 days of receipt of merchandise and issue a refund minus the initial cost of shipping. Returned merchandise should be in the original sealed, unopened packaging and be in the same condition as when it was delivered to you. Merchandise returned more than 30 days after the delivery date will be shipped back to you at your expense.
Returns by Mail: All skincare returns must be unused, unopened, and in original sealed packaging for a credit/refund or exchange to be issued minus shipping fees. On the back of the packing slip, to be sent upon request, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return packing slip with your item(s). Please use a return label to be provided to ensure proper return address and credit information. Please allow 10-14 days for the processing of your return.
You may cancel any www.macreneactives.com order as long as the order status is "in process." If order status is "shipped," it cannot be cancelled.