Frequently Asked Questions

What are your shipping options?

You can select your preferred shipping method from the dropdown menu in your cart during checkout. For full details, please visit our Shipping & Returns Policy.

Orders placed before 12:00 PM Eastern Time (ET) on business days will ship the same day. Orders placed after 12:00 PM ET will ship the next business day. Thank you for shopping with us!

What is your return and exchange policy?

We want you to love your purchase. If you're not completely satisfied, we accept returns of unopened, unused, or defective items within 14 days of delivery.

Products must be returned in their original sealed packaging to be eligible for a refund or exchange. Please include a note in your return package with the reason for return and whether you'd prefer a refund or exchange.

If you'd like us to send a return shipping label, just email us at contact@macreneactives.com, and our customer care team will be happy to assist you.

Please allow 7-10 business days for us to process your return or exchange.

How can I get more information about your products?

Visit our Ask Dr. Macrene page for answers to frequently asked questions. If you still have questions, feel free to reach out to us at contact@macreneactives.com.

Do you offer samples?

Yes! We include two complimentary samples with every order. We recommend choosing a sample that matches the full-size product you’re purchasing so you can try it before fully committing.

Where do you ship?

We ship to all 50 U.S. states and internationally. For international orders, shipping rates are calculated at checkout.

Can I change or cancel my order after placing it?

Orders can be canceled as long as their status is "in process." Once an order is marked as "shipped," it can no longer be canceled.

How can I contact Customer Service?

You can reach our team by emailing contact@macreneactives.com. We're happy to help!

Is your packaging eco-friendly?

Yes! We use packaging made from recycled materials. Learn more about our commitment to sustainability here.

Are your products suitable for vegetarians, vegans, and those avoiding gluten?

Many of our products are vegetarian, vegan, and gluten-free. If you have specific concerns or dietary needs, please email us at contact@macreneactives.com and we’ll be glad to help.

Having trouble placing an order?

No worries—just email us at contact@macreneactives.com and we’ll assist you with placing your order.