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FAQ

  • What are your shipping options?

    Please select your shipping method from the menu. Orders received after 5pm will be packaged and shipped on the next business day. Please note that regular shipping may take up to 5 business days for delivery. Thank you for your order!

  • What is your return / exchange policy?

    We want you to be completely satisfied with your order. If you would like to return your product, we will accept your timely return of unopened, unused or defective merchandise within 30 days of receipt of merchandise. Should there be any other reason for return, please email us at contact@drmacrene.com.

    By Mail 
All product returns must be unopened and in original sealed packaging for a credit/refund or exchange to be issued. In your return package, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). If you would like a shipping label sent to you, please email us at contact@drmacrene.com and our customer service will gladly assist you.

    Please send all returns to:
    Dr. Macrene 37 Actives - Returns 
    955 Park Avenue
    New York, NY 10028

    Please allow 10-14 days for the processing of your return or exchange.

  • How can I get more information about your products?

    View "Ask Dr. Macrene" for some frequently asked questions about our products. If you don't find your answers there, you can write to us at contact@drmacrene.com.

  • Can I get samples?

    Unfortunately, samples are unavailable at this time.

  • Where do you ship?

    We ship to all 50 states in the U.S. 

    For International orders, please visit us at Net-A-Porter

  • Can I change or cancel my order once it is placed?

    You may cancel any online order as long as the order status is "in process". If order status is "shipped", it cannot be canceled.

  • How can I contact Customer Service?

    You can write to us at contact@drmacrene.com.

  • Is your packaging made from recycled materials?

    Yes! And you can read more about our sustainability promise here.

  • Are your products ok for vegetarians & vegans? Are they gluten free?

    View "Ask Dr. Macrene" for some frequently asked questions about our products. If you don't find your answers there, you can write to us at contact@drmacrene.com.

  • I'm having trouble placing an order online. Who do I contact?

    Please write to us at contact@drmacrene.com, and we will help you place an order.