Frequently Asked Questions

What are your shipping options?

Please select your shipping method from the menu within the cart during check-out. See shipping options at "Shipping & Returns Policy".

Orders received before 12:00 PM Eastern Time (ET) on business days will be processed and shipped on the same day. Orders received after 12:00 PM ET will be shipped on the next business day.

Thank you for your order!

What is your return / exchange policy?

We want you to be completely satisfied with your order. If you would like to return your product, we will accept your timely return of unopened, unused or defect merchandise within 30 days of receipt of merchandise. Should there be any other reason for return, please email us at contact@macreneactives.com.

All product returns must be unopened and in original sealed packaging for a credit/refund or exchange to be issued. In your return package, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). If you would like a shipping label sent to you, please email us at contact@macreneactives.com and our customer service will gladly assist you.

Please allow 10-14 days for the processing of your return or exchange.

How can I get more information about your products?

View "Ask Dr. Macrene" for some frequently asked questions about our products. If you don't find your answers there, you can write to us at contact@macreneactives.com.

Can I get samples?

Unfortunately, samples are unavailable at this time.

Where do you ship?

We ship to all 50 states in the U.S. and international destinations worldwide. For international orders, the shipping rate will be calculated at checkout.

Can I change or cancel my order once it is placed?

You may cancel any online order as long as the order status is "in process". If order status is "shipped", it cannot be canceled.

How can I contact Customer Service?

You can write to us at contact@macreneactives.com.

Is your packaging made from recycled materials?

Yes! And you can read more about our sustainability promise here.

Are your products ok for vegetarians & vegans? Are they gluten free?

View "Ask Dr. Macrene" for some frequently asked questions about our products. If you don't find your answers there, you can write to us at contact@macreneactives.com.

I'm having trouble placing an order online. Who do I contact?

Please write to us at contact@macreneactives.com, and we will help you place an order.