Returns & exchanges

We want you to be completely satisfied with your order. If you would like to return your product, we will accept your timely return of unopened, unused or defective merchandise within 30 days of receipt of merchandise. Should there be any other reason for return, please email us at contact@macreneactives.com.

By Mail 
All product returns must be unopened and in original sealed packaging for a credit/refund or exchange to be issued. In your return package, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). If you would like a shipping label sent to you, please email us at contact@macreneactives.com and our customer service will gladly assist you.

Please send all returns to:
MACRENE actives
955 Park Avenue
New York, NY 10028

Please allow 10-14 days for the processing of your return.

Order cancellation

You may cancel any drmacrene.com order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

Shipping Policy:

Please select your shipping method from the menu. Orders received after 5pm will be packaged and shipped on the next business day. Please note that regular shipping may take up to 5 business days for delivery. Thank you for your order!